Shipping

Smart comfort starts with clear shipping. What could be clearer (or more comfortable) than FREE SHIPPING ON ALL ORDERS. Below you’ll find how we pack, ship, and support every order—so you can shop confidently, track easily, and know exactly what to do if anything needs our attention.

Shipping Methods & Carriers ▾

All orders are sent via our trusted ground partners to ensure reliable and speedy delivery - and the best part: All orders ship Free:

  • Standard Ground Shipping only (sorry, we do not expedite, but average delivery is ~3 business days)
  • Carriers: UPS and FedEx

Tracking is provided by email within minutes of being received from our carrier.

Warehouse Locations ▾

We ship from 12 U.S. warehouses strategically located coast-to-coast to optimize transit times and reduce shipping costs.

Estimated Delivery Time ▾
  • Average transit time: 2.5 business days
  • You’ll receive an email with tracking details once your order ships.
  • Please allow up to 24 hours for tracking to appear in the carrier’s system.
Address Changes After Ordering ▾

To protect our customers against fraud, we are unable to edit or update the ship-to address on an order once it has been placed. This safeguard ensures your order is only ever delivered to the address you verified at checkout.

Need to change your delivery address?

  1. Request cancellation of your current order as soon as possible using our Contact Us form. Include your order number and the words "Cancel – Address Change" so we can prioritize your request.
  2. Once we confirm the cancellation, place a new order with the correct shipping address.

Please note: cancellations can only be processed before an order has shipped. If your order is already in transit, please see our Returns page for next steps once it arrives.

Delivery Issues & Next Steps ▾

4.1 Lost Packages

  1. Check with neighbors or your building’s mailroom.
  2. If still missing, please use our Contact Us form.
  3. Include your order number, shipping address, and tracking number.

4.2 Stolen Packages

  1. File a claim with local authorities if desired.
  2. Submit a report via our Contact Us form.
  3. Provide your order number, tracking number, delivery date, and any police report reference.

4.3 Damaged Packages

  1. Keep all packaging and damaged goods for inspection.
  2. Take clear photos of damage (box exterior and product).
  3. Use our Replacement Parts form or Contact Us to submit your claim.
  4. Attach your order number, tracking number, and photos to expedite processing.
Contact & Support Forms ▾

Our support team is standing by to help resolve any shipping concerns promptly.